|Documentation Architect, RichRelevance
January 2013 to present
Restructured the corporate wiki. Got product and engineering talking with sales and client services. Explained the inner workings of ad server software and cloud platform services to technical and non-technical audiences. Demoed new product features to end users, taking on a product management role. Leveraged deep knowledge of the product to launch a new developer portal.
Senior Technical Writer, Mocana
October 2011 to January 2013
Wrote REST API documentation and IT administrator guides for Mobile App Protection (MAP), a browser-based code-injection system that applies security policies to Android and iOS-based apps. Drank the agile Kool-Aid. Gleaned most doc details from sprint planning, daily scrums, and using the product myself. Collaborated with programmers and product to revamp the user experience and design new features.
Technical and Creative Writer, freelance
April 2004 to October 2011
IDEO Collaborated with designers to develop user interface guides, style guides, video scripts, and presentations for multiple clients, including Nokia, AT&T, Nike, and Visa.
Walmart.com Wrote end-user documentation for Walmart.com’s enterprise knowledge management and business intelligence systems.
Alchemic Solutions Created a developer guide and tutorials for ECMAScript Mobile Profile (ESMP) and MIME multipart pre-cache.
sftheatre.org Designed and maintained the site, connecting the local theatre community.
Citrus Lane Wrote product descriptions, packaging copy, and parenting tips for curated baby gift boxes.
Orgscale Wrote white papers and administrator guides for Flash media servers and internet caching appliances.
Reality Digital Developed a user help wiki for Spotlight, an online video platform for media management.
Technical Writer/Manager, Intel
January 2000 to April 2004
Wrote and edited a 3,000-topic online help system and printed user guides for VOS, a programming language, and CallSuite, an ActiveX control, used to write telephony systems. I was also in charge of release notes and knowledge base entries. Developed macros that automatically generated help topics, and designed and maintained RoboHelp, Word, and FrameMaker templates to mesh with automatically-generated content. Managed a small technical writing department. Designed user interfaces and dialogs.
Documentation Specialist, Parity Software
April 1996 to January 2000
Wrote online and printed user guides for telephony software APIs. Maintained and wrote content for the Parity Software web site. Oversaw the QA and production of software release CDs. Wrote and maintained the CD installer. Oversaw the print runs of marketing materials and user manuals. Collaborated with engineering and tech support to create an extensive knowledge base.
Learning Products Engineer, Hewlett-Packard
June 1993 to August 1995
Developed printed and online manuals for OmniBook 4000 and OmniBook 5000 notebook computers and accessories. Managed third-party development of user guides for the HP OmniBook 4000 series. Participated in cross-functional teams designing accessible user interfaces for online help, manuals, and internally developed software.
MFA, Creative Writing San Francisco State University
BS, Electrical Engineering Case Western Reserve University
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